Statement of warranty
Aspire Bamboo Pty Ltd provides warranty for our range of bamboo products to the original purchaser free from major defects provided the product has been cared for and maintained according to the required methods available on our website www.aspirebamboo.com/maintenance - Exterior installation (5 years), Interior installation (10 years).
If Aspire Bamboo Pty Ltd completes the installation of purchased products, a 2 year workmanship warranty also applies for internal installations and 1 year for external installations.
If you notice an issue with workmanship that has a tangible impact on the performance and/or longevity of the product within these periods, you must advise us immediately and we will attend as quickly as possible to assess and resolve the issue accordingly and reasonably.
Issues caused by the following factors are not the responsibility of Aspire Bamboo Pty Ltd and are not covered by our warranties.
Fading of material colours beyond normal levels and general wear and tear.
Accidental or deliberate damage or misuse.
Failure to correctly care for and maintain your materials in accordance with our required methods available on our website www.aspirebamboo.com/maintenace
Any attempt to fix or change an issue by anyone other than an employee or subcontractor of Aspire Bamboo Pty Ltd.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Pre-Installation Warranty
Any defect identified in a product supplied by Aspire Bamboo Pty Ltd must be reported within 7 days of receiving the product(s) at the delivery/registered address and prior to installation. Products must be kept in their original packaging, in a cool, dry place during this time.
Any major defects will be remedied via exchange/replacement or in some cases, at Aspire Bamboo Pty Ltd’s sole discretion, a partial or full refund may be offered.
Do not attempt to install any product you believe has a defect as this will make it ineligible for the abovementioned remedies.
Structural Warranty
Any major defect identified after installation such as delamination, mildewing, and unsightly deformation will be inspected and appropriately remedied.
As part of the inspection, it will need to be proven that the customer has followed the care and maintenance requirements available on our website www.aspirebamboo.com/maintenance
Note - Delamination is deemed to be a minimum of 30cm in length and 2mm wide separation between side-pressed slats. Natural cracking, end-splitting or surface splinters are not covered under this warranty.
Exclusions from Coverage
The Structural Warranty will be void if the correct installation requirements have not been followed. Some key requirements include;
Adequate expansion gaps.
Bamboo must not be installed directly on sand/soil or where it’s in constant contact with water/moisture.
Minimum framing and adhesive spacing.
High quality sealant and adhesive must be used.